Principal Responsibilities
- Manage and oversee multiple teams within the Order Management department to
- ensure operations meet defined Service Level Agreements (SLAs).
- Ensure customer expectations, targets, metrics, and Key Performance Indicators (KPIs) are consistently met or exceeded.
- Act as the primary escalation point for customer concerns, ensuring proactive communication and timely resolution.
- Serve as a liaison between customers and internal technical delivery teams to drive overall project health.
- Establish, develop, and maintain strong working relationships with clients.
- Engage with clients to identify opportunities and create stronger value propositions.
- Proactively assess client needs and determine effective solutions to business challenges.
- Prepare and present performance dashboards, metrics, and trend analysis to leadership and customers.

Critical Skills Required
- Solid Order Management expertise with SAP knowledge and Logistics or Supply Chain Management background.




- Experience in Customer Service, Service & Work Order Management, Field Service
- Management, RMA, Reverse Logistics, Warranty Management, and Renewals.
- Understanding of business operations and project management across voice and non- voice BPO operations.
- Exceptional leadership, people management, and mentoring skills.
- Minimum 6–7 years of hands-on experience in Order Management.
- Excellent English verbal and written communication skills.
- Strong client management and stakeholder engagement abilities.
- Sound decision-making and problem-solving skills.
- Self-motivated with the ability to inspire and motivate teams through constructive feedback.
- Ability to perform under pressure with minimal supervision.
- Proficiency in Microsoft Office applications, with advanced Excel skills.

📌 Manager Order Management (India)
🏢 SELECTIONS HR SERVICES PRIVATE
📍 India