1.1. Purpose

This document provides the technical overview of IBM iSeries setup along with operational information that would be required to support the System on a day-to-day basis and perform the enhancement work. Objective for preparing this document is to capture comprehensive knowledge about IBM iSeries in a single place. Thus, reducing effort of readers to refer multiple documents.

1.2. Scope

This document covers the following for IBM iSeries

- IBM iSeries Infrastructure Overview
- Operational Procedures and Support
- Application and Database Overview.
- SERVICE OVERVIEW

Birlasoft provides following type of support for this service area –

- Access Issues – To provide and manage access to the application
- Monitoring various jobs internal to the system of concerned database.
- JDE Database refresh
- Backup management
- Database Space management
- Database Archive log management
- Database performance issue troubleshooting and resolution
- Server patching
- User account management
- Change Implementation in Production
- Application Support Service Request Management
- SUPPORT PROCEDURAL ACTIVITIES

Frequency Activity Description

Daily 1) Regular monitoring of the systems like CPU%, Job MSGW, ASP, JOBQ, SBS. 2) Daily Backup tasks like media check, INZ media, Execute / Monitor backups. 3) User requests on user profile management 4) Application issues involving i-Series troubleshooting. 5) Checking VIOS partition for errors. 6) Working alongside OEM / application owner to troubleshoot & resolve issues.

Weekly 1)



Executing / Monitoring Weekly backups. 2) JDE application restart activity 3) Data refresh or restore (On request basis) 4) Partition and application restart (On request basis)

Monthly 1) Database Refresh Activity (On request basis). 2) Full system backup execution 3) IPL of system 4) Data management on system end (Journal file, receiver's, spools etc. deletion) 5) HMC restart and console testing.

Quarterly 1) IBM i Patch management subject to need and approval 2) HMC patch management on BIOS / Fix updating

Annual Planned Activities like:- 1) VIOS Code Update 2) Server Firmware Update 3) OS upgrade. 4) HMC upgrade

Ad-Hoc

Activities 1) Data Archival 2) Disk Space Cleanup 3) Configuring New system for Test / Development purposes 4) Data migration from one system to another 5) Setting up current system from scratch 6) Reloading existing system from last full save

- TROUBLESHOOTING
- Troubleshooting will be done for IBM i setup from Administration and operation point of view. For any issues related to hardware OEM (IBM will be contacted).
- For Data center related issue, data center support vendor (Data center service provider will be contacted).
- MONITORING DETAILS

SN Monitoring Name Purpose Tools Timeframes

1 Backup Management (Backup, Media, Tape Drive). Critical backups. BRMS 24/7

2 IBM i Monitoring (JOBs, CPU%, MSGW, SBS, ASP, Tickets). To avoid any critical issues on systems Manually 24/7

3 Hardware Monitoring (DISK Storage, HMC, Tape Lib, etc.) To check hardware availab

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