About The Company

Empower is a leading global organization dedicated to delivering innovative solutions that drive growth and efficiency for our clients. With a commitment to excellence, Empower leverages cutting-edge technology and a customer-centric approach to transform industries and create sustainable value. Our diverse team of professionals works across multiple regions, fostering an inclusive environment that encourages collaboration, innovation, and continuous improvement.

Empower’s core mission is to empower organizations and individuals to achieve their full potential through tailored services, strategic insights, and a relentless pursuit of excellence.

About The Role The Senior Manager, HR Operations at Empower is a pivotal leadership role responsible for overseeing the delivery of scalable, productive, and consistent HR operational services across our global footprint. This role requires a strategic thinker with a deep understanding of HR processes, systems, and compliance standards, particularly within the U.S. and international markets. The incumbent will partner closely with HR and business leaders to ensure that HR operations support organizational objectives while enhancing the overall employee experience.

This position mandates ownership of the entire U.S. HR operations lifecycle—from hire to retire—and management of global HR operations teams, including offshore and shared services models.

The Senior

Manager will lead process improvement initiatives, leverage automation and AI solutions, and ensure operational excellence across regions such as the US, India, and the Philippines. This role is critical in maintaining compliance, optimizing workflows, and driving continuous improvement initiatives that align with Empower’s strategic goals.

Qualifications

- Bachelor’s degree in Human Resources, Business Administration, or a related field; an MBA or advanced degree is preferred.
- Minimum of 12 years of progressive HR experience, with a proven track record in HR operations leadership.
- Mandatory experience managing end-to-end U.S. hire-to-retire HR processes, demonstrating comprehensive understanding of the employee lifecycle.




- Extensive experience managing global HR operations teams, including offshore or shared services models.
- Experience working within large, complex enterprise environments with multiple business units and regions.
- Strong expertise in HR operational processes such as onboarding, employee data management, payroll coordination, and offboarding.
- In-depth knowledge of U.S. HR compliance, background verification processes, payroll operations, and related governance standards.
- Hands-on experience with Workday HRIS; familiarity with ServiceNow or similar ticketing systems is advantageous.
- Proven ability to lead process optimization, standardization, and HR transformation initiatives.
- Excellent analytical skills with proficiency in reporting tools and advanced Excel capabilities.
- Exceptional stakeholder management and communication skills, with the ability to influence and collaborate across global teams.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Discretion and sound judgment in handling sensitive employee and business information.

Responsibilities

- Lead and oversee HR operations service delivery to ensure scalability, efficiency, and consistency across multiple countries including the US, India, and the Philippines.
- Review, streamline, and document HR processes, ensuring alignment with enterprise standards and regional legal requirements.
- Identify opportunities to leverage automation, AI, and other technological solutions to enhance HR workflows, improve data accuracy, and reduce manual efforts, all while maintaining compliance and governance.
- Ensure regional HR processes, data fields, and workflows are synchronized with corporate systems, including updates, releases,



and enhancements.
- Manage, develop, and coach the HR Operations team, fostering a culture of continuous improvement and high performance.
- Partner with HR and business leaders to support and implement changes across the employee lifecycle, including onboarding, transfers, promotions, and terminations.
- Oversee background verification, onboarding, and offboarding processes to ensure they are executed timely, compliantly, and positively impact the employee experience.
- Maintain employment documentation and personnel records, identifying opportunities for process automation and efficiency improvements.
- Collaborate with HR reporting teams to define data needs, enhance reporting capabilities, and ensure data integrity.
- Perform other duties as assigned, supporting the broader HR and organizational objectives.

Benefits Empower offers a comprehensive benefits package designed to support our employees' well-being and professional growth. Our offerings include market-competitive salary packages, health insurance plans, retirement savings options, paid time off, and wellness programs. We also provide opportunities for continuous learning and development, including training sessions, certifications, and leadership development programs. At Empower, we foster a collaborative and inclusive work environment, recognizing and rewarding excellence. Our flexible work arrangements and employee assistance programs are part of our commitment to supporting work-life balance and overall employee satisfaction.

Equal Opportunity

Empower is an equal opportunity employer committed to fostering an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic. We believe diversity enriches our workplace and drives innovation, and we are dedicated to providing equal employment opportunities to all qualified individuals.

All employment decisions are made based on merit, qualifications, and business needs.

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