Jira Service Management Engineer (Sales & Marketing)

Position Summary

We are looking for an experienced Jira Service Management Engineer to support
the implementation and configuration of JSM solutions for the Sales & Marketing
organization.

The role will work closely with business stakeholders to understand their
requirements, design appropriate Jira/JSM solutions, and configure the platform
to support business processes and service management needs.

Responsibilities

* Engage with Sales & Marketing stakeholders to understand business
requirements.

* Analyze existing processes and translate requirements into Jira/JSM
solutions.

* Configure Jira Service Management projects, workflows, request types, forms,
queues, SLAs, and portals.

* Develop and maintain Jira automation to streamline business processes.

* Configure permissions, roles, notifications, screens, and issue types.

* Build and optimize JSM service request workflows based on business
requirements.

* Perform testing and support UAT and production deployments.





* Troubleshoot Jira/JSM configuration and workflow issues.

* Maintain technical and functional documentation.

* Recommend improvements and Jira/JSM best practices to stakeholders.

* Collaborate with other Jira, ITSM, and technology teams when required.

* Provide ongoing support and enhancements to the Sales & Marketing JSM
environment.

Required Experience

* 4–7+ years of experience working with Jira/Jira Service Management.

* Strong hands-on experience in JSM configuration and administration.

* Good knowledge of Jira workflows, schemes, issue types, screens, permissions,
and notifications.

* Strong experience with JSM request types, forms, queues, SLAs, portals, and
automation.

* Experience gathering requirements directly from business stakeholders.

* Ability to convert business requirements into technical Jira/JSM
configurations.

* Robust troubleshooting and problem-solving skills.

* Excellent communication and stakeholder mana

📌 Jira engineers (Hyderabad)
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