Supervisor – Band 3L
YOUR JOB
As a Supervisor (Band 3), you will lead and manage an operational team for Health Care Claims operations responsible for delivering high quality service and consistent performance. You will oversee a team of frontline colleagues (typically 10–20 FTE), ensuring workloads are managed effectively, targets are met, and service standards are upheld.
You will support your team’s development, coach individuals, manage performance, and help implement the broader departmental strategy set by the Head of Department. With a strong customer centric mindset, you will identify opportunities to improve processes, enhance efficiency, and strengthen team engagement.
This role reports to a Senior Supervisor
KEY RESPONSIBILITIES
1. Operational Delivery
Manage the day-to-day activities of your team to ensure all productivity, quality, TAT and customer satisfaction KPIs are achieved.
Allocate workload and monitor capacity to maintain service levels.
Identify risks, escalating issues proactively and supporting mitigation actions.
Maintain operational discipline,



ensuring adherence to processes, controls, and standards.
2. People Leadership
Coach, motivate, and develop team members to achieve their full potential.
Conduct regular 1:1s, performance reviews, and support performance improvement plans where needed.
Promote a positive team culture focused on engagement, collaboration, and continuous improvement.
Support recruitment, onboarding, and the development of recent joiners.
3. Customer & Service Excellence
Ensure the team delivers a consistent, high quality customer experience.
Monitor customer impact metrics, complaints, and feedback to identify improvement opportunities.
Support initiatives aimed at improving service delivery and eliminating root cause issues.
4. Continuous Improvement & Change
Support the implementation of process changes and new operating models within the team.
Encourage innovation and problem solving, generating ideas for efficiency an

📌 Claims Supervisor (Bengaluru)
🏢 Cigna Healthcare
📍 Bengaluru