Business Analyst

100% Remote | Offshore

Role Overview

We are hiring a customer-obsessed, transformation-savvy Business Analyst / Senior Business Analyst to improve digital customer journeys, internal platforms, and operational workflows in an AI-first organization.

The role combines business analysis, product delivery, process improvement, data & analytics, and practical AI adoption to deliver measurable improvements in customer experience, revenue, productivity, quality, governance, and compliance.

You will translate business needs into transparent requirements and delivery plans while working closely with Product, UX, Engineering, Operations, Marketing, Data, Compliance, Governance, and external vendors across discovery, UAT, go-live, adoption, and continuous improvement.

Key Responsibilities
- Drive customer-centric requirements, journey improvements, and product outcomes, with focus on experience, adoption, retention, conversion, efficiency, and service quality.
- Identify process gaps, manual activities, customer pain points,



and automation opportunities across customer and internal journeys.
- Create AS-IS/TO-BE workflows, process maps, business rules, SOPs, requirements, and improvement proposals.
- Use AI tools responsibly for research, analysis, documentation, testing, data interpretation, and other repeatable BA activities.
- Identify and translate opportunities for AI assistants, virtual agents, automation bots, and agentic workflows into practical business solutions.
- Demonstrate working knowledge of MCPs, APIs, connectors, enterprise/cloud AI platforms, and AI-enabled workflows.
- Gather, analyse, and document requirements through workshops, interviews, data analysis, and stakeholder sessions.
- Develop BRDs, FRDs/FIDs, functional specifications, user stories, acceptance criteria, process flows, SOPs, UAT packs, and release documentation.
- Manage backlogs and support Agile/Scrum or Waterfall/hybrid delivery using tools such as JIRA, Confluence, or Azu

📌 Business Analyst (India)
🏢 InsuranceMarket.ae™
📍 India