S.N.

Job Title

No. of Resources

Education

Job Summary

Work Experience

Responsibilities (All not mandatory)

Required Skills (All not mandatory)

1

Helpdesk Support Executive

2

Graduate (BCA/BA/BE/BTech/MCA etc.)

Provide first-level technical support by handling calls, emails, and tickets, resolving issues within SLAs, and ticket escalating.

0 to 2 Years

- Handle incoming calls, emails, and helpdesk tickets
- Log, categorize, and prioritize issues in the helpdesk system
- Provide Level 1 technical support and basic troubleshooting
- Resolve / escalate issues within defined SLA timelines
- Escalate unresolved issues to relevant L2/L3 teams
- Track and follow up on escalated tickets until closure
- Monitor and manage the helpdesk
- Ensure adherence to response and resolution as per timelines
- Communicate status updates clearly to users
- Maintain documentation of issues and resolutions in system

Working knowledge in Computers, MS software etc.

📌 Helpdesk Support Executive (Jaipur)
🏢 Arminus
📍 Jaipur