Job Title: Operations Head

Experience: 10-15 Years

Location: Wonderla Kochi Park

About the Role

We are looking for an experienced Operations Head to lead end-to-end park operations at our Kochi location. This role requires strong leadership, operational excellence, and a sharp focus on guest experience, safety, and efficiency in a high-footfall workplace.

Key Responsibilities

- Own and manage daily park operations ensuring safety, efficiency, and cost control
- Lead large multi-functional teams across operations, guest relations, security, housekeeping, and transport
- Drive guest experience excellence across rides, restaurants, and facilities
- Manage crowd control, emergency handling, and conflict resolution
- Ensure safety compliance, training, and operational SOP adherence
- Analyze NPS, guest feedback, and online reviews to improve service ratings
- Manage VIP, special-needs, and high-value guest interactions
- Oversee budgets, staffing,



scheduling, and performance reviews
- Coordinate with external partners including security agencies and fleet vendors

Requirements

- 10–15 years of experience in Operations leadership
- Proven experience as Operations Head / Mall Manager / Hotel Manager / Guest Relations Head or similar
- Strong expertise in crowd management, safety operations, and service excellence
- Hands-on experience with NPS and customer feedback systems
- Excellent leadership, problem-solving, and communication skills
- Ability to work flexible schedule, including weekends and holidays

Qualifications

- MBA / Any Graduate Degree
- Preferred: Hospitality, Tourism, Business Administration

Language Proficiency

- English & Malayalam– Mandatory

📌 Head of Operations (Kochi)
🏢 Wonderla Holidays
📍 Kochi