Company Description Mayfair Hotels & Resorts is a luxury hotel chain that began in Rourkela, Odisha in the 1980s and has grown into a distinguished brand with 18 unique properties. With a legacy of more than 30 years, Mayfair offers guests picturesque destinations set by lakeshores, beaches, and natural surroundings. The brand is known for its rich heritage, curated vintage décor, and a solid commitment to exceptional hospitality.

Team members work together to create memorable stays that blend sophistication with the beauty of nature. Guided by the mantra "STAY WITH US, STAY WITH NATURE," Mayfair focuses on delivering experiences that feel both luxurious and deeply connected to the environment.

Role Description The Guest Experience Manager is a full-time, on-site role based in Mayfair Sanctuary Bhubaneswar. This role is responsible for overseeing all aspects of the guest journey, from arrival to departure, ensuring that service standards are consistently upheld and guest expectations are exceeded. Daily tasks include supervising front-of-house operations, monitoring guest feedback, resolving issues promptly, and coordinating with various departments to deliver seamless experiences.

The Guest Experience

Manager will design and implement guest service initiatives, train and coach team members on hospitality best practices,



and support special events or personalized guest requests. This role actively contributes to maintaining Mayfair’s reputation for warm, attentive, and nature-inspired hospitality.

Qualifications

- Candidates should possess strong Guest Satisfaction and Guest Experience skills, with a focus on anticipating needs and enhancing overall stay quality.
- Candidates should possess excellent Communication and Customer Service skills to interact professionally with guests and collaborate effectively with team members.
- Candidates should possess Training skills to guide, mentor, and upskill staff in guest relations and service standards.
- Candidates should have experience in hospitality operations, preferably in hotels or resorts, with prior leadership or supervisory responsibilities.
- Candidates should demonstrate problem-solving abilities, attention to detail, and a calm, service-oriented approach in high-pressure situations.
- Candidates should ideally hold a diploma or degree in Hotel Management, Hospitality, or a related field; comparable experience may also be considered.
- Candidates should be comfortable working flexible hours, including weekends and holidays, to meet operational and guest needs.

📌 Guest Experience Manager (Bhubaneswar)
🏢 MAYFAIR Hotels u0026 Resorts
📍 Bhubaneswar