- Welcome and assist guests throughout their stay.
- Handle guest queries, requests, and complaints professionally.
- Ensure personalized service and an exceptional guest experience.
- Coordinate with different departments to fulfill guest requirements.
- Follow up with guests and collect feedback to improve services.
- Maintain high standards of grooming, communication, and hospitality.
- Resolve guest concerns promptly and efficiently.
- Ensure smooth and memorable guest interactions at all touchpoints.
Requirements
Job Expectations
- Excellent communication and interpersonal skills.
- Prior experience in hospitality or guest relations preferred.
- Pleasant personality and solid problem-solving skills.
- Ability to work in shifts and handle guest concerns efficiently.
Minimum Qualification Graduate in Hotel Management/Hospitality or relevant field, with excellent English communication and guest-handling skills.