1. Define and measure customer experience score.
2. Conduct market survey to measure and monitor the experience.
3. Incorporate customer feedback and voice of customer in enhancing service experience.
4. Coordinate with service performance, customer care, and home connect team.
5. Create Map Gap analysis vis-a-vis customer expectation.
6. Carry out monthly reporting of experience score measured as feedback from customer.
7. Resolve problem through analysis and feedback from customer.
8. Benchmark national and international products, service, and performance.
Education Requirement: BE / MBA / Post Graduation degree in any discipline
Experience Requirement: 8 - 15 years
Skills & Competencies:
1. Knowledge of setting up customer experience scorecard and benchmarking.
2. Knowledge of market research.
3. Analytical Skills.
4. Communication and Interpersonal skills.
5. Influencing skills.
Please update your profile and upload resume to apply.