Company Description ECKO Hotels & Resorts is a hospitality brand focused on delivering comfortable stays and memorable experiences for guests. The company offers a range of hotel and resort accommodations designed for both leisure and business travelers. Team members are encouraged to provide attentive service, maintain high standards, and contribute to a welcoming environment.

Working at ECKO Hotels & Resorts means being part of a professional, service-oriented culture with opportunities to grow in hospitality operations.

Role Description The Front Office Supervisor is a full-time, on-site role based at our property in Haridwar. This role oversees daily front desk operations, including managing reception, ensuring smooth check-in and check-out processes, and supervising front office staff.

The Front Office

Supervisor addresses guest inquiries and complaints, coordinates room reservations, and ensures accurate billing and record-keeping. The position involves training and guiding team members, monitoring performance, and maintaining front office standards and procedures.



The supervisor collaborates with other departments to support guest satisfaction, occupancy goals, and efficient hotel operations.

Qualifications

- Strong supervisory skills with experience leading front office or hospitality teams.
- Hands-on experience with receptionist duties and front desk operations.
- Proficient customer service skills, with a focus on guest satisfaction and problem-solving.
- Knowledge of reservations processes and booking systems.
- Effective communication skills for interacting with guests, team members, and management.
- Previous experience in hotels or resorts, preferably in front office or guest services.
- Familiarity with hotel management software and basic MS Office tools.
- Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
- Diploma or degree in Hospitality Management or a related field is preferred.
- Robust organizational skills, attention to detail, and ability to handle multiple tasks in a fast-paced environment.

📌 Front Office Supervisor (Hyderabad)
🏢 ECKO Hotels u0026 Resorts
📍 Hyderabad