Company Description Jyoti Hospital is Gurugram’s oldest surgical center, with over 30 years of continuous service to the community. Over the decades, the hospital has built a strong reputation for reliable surgical care and patient-centered services. Today, Jyoti Hospital serves not only the people of Gurugram but also patients from across India and abroad. Team members join an experienced, dedicated workforce focused on clinical excellence and compassionate care.

Role Description The Front Office Manager is a full-time, on-site role based at Jyoti Hospital in Gurugram. This position oversees day-to-day front desk operations, including managing patient registration, appointment scheduling, check-in and check-out processes, and coordination with clinical and administrative teams. The role includes supervising front office staff, monitoring service quality, resolving patient inquiries and concerns, and ensuring a welcoming, efficient environment.

The Front Office

Manager is responsible for maintaining accurate records, implementing standard operating procedures, and supporting continuous improvement in patient experience.



This role also collaborates with management to align front office workflows with hospital policies and regulatory requirements.

Qualifications

- Strong front office and office administration skills, including managing reception, appointments, and documentation.
- Demonstrated ability to deliver high levels of customer service and customer satisfaction in a healthcare or service-oriented environment.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with patients, families, and staff.
- Experience in supervising or coordinating teams in a hospital, clinic, or similar setting is preferred.
- Solid organizational and time management abilities, with attention to detail and accuracy.
- Comfort with basic computer applications and hospital information systems; prior exposure to healthcare administration software is an advantage.
- Ability to work on-site in Gurugram, adapt to quick-paced clinical environments, and maintain a professional, empathetic demeanor.

📌 Front Office Manager (Gurugram)
🏢 Jyoti Hospital
📍 Gurugram