RESPONSIBILITIES

* Lead deployment of common operating procedures and service delivery models
across business units and sites.
* Ensure consistent service quality, manpower deployment, consumable
specifications, and performance standards

Service Governance & Compliance
* Establish governance mechanisms to monitor adherence to approved soft service
standards.
* Conduct periodic audits, service assessments, and compliance reviews across
locations.
* Drive CAPA closure for identified gaps and non-conformities

Vendor Management & Service Partner Standardization
* Develop standardized scopes of work, SLAs, KPIs, and contract templates for
soft service providers.
* Define vendor performance evaluation and governance frameworks to ensure
service excellence.
* Support strategic sourcing and vendor consolidation initiatives.

Workplace Experience Enhancement
* Lead initiatives to enhance employee and visitor experience across Group
facilities.
* Standardize hospitality protocols, front-office operations, conference room
services, and customer service practices.





Performance Monitoring & Analytics
* Establish Group-wide dashboards and MIS for monitoring service quality, audit
scores, complaint trends, and customer satisfaction metrics.
* Analyze service performance data and identify continuous improvement
opportunities

Cost Optimization & Operational Efficiency
* Drive productivity improvement and cost optimization initiatives through
standardization of processes, consumables, equipment, and manpower models.
* Identify opportunities for bulk procurement and economies of scale across
locations.

Technology & Digital Enablement
* Drive adoption of CAFM platforms, digital audits, helpdesk systems, mobile
inspection tools, and service performance dashboards.
* Promote data-driven management and automation of soft service operations.

Training & Capability Building
* Develop competency frameworks and training standards for soft service teams
and service partners.
* Conduct kno

📌 Lead-Soft Services-IFM Standardization (Khoraj)
🏢 Adani Group
📍 Khoraj