Overview

Experienced HPLC / MS Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.

Responsibilities

- Manage complex technical escalations and customer issues.
- Deliver advanced remote troubleshooting and support.
- Collaborate with cross-functional and field service teams.
- Ensure quick resolution of critical customer problems.
- Improve customer satisfaction through effective communication.
- Provide expert guidance to service engineers.
- Reduce downtime through productive issue resolution.
- Support knowledge sharing and technical training.
- Maintain high service and support standards.
- Handle multiple priority cases effectively.

Qualifications

#1 Bachelor or Masters in Electronics / Instrumentation / Chemistry

#2 6+ years of work experience in Analytical Instrumentation & Customer Support.

#3 Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.

📌 Expert Center Professional II (Bengaluru)
🏢 waters
📍 Bengaluru