RESPONSIBILITIES

Job Description

As a Tech Support Specialist here at Honeywell, you will play a crucial role in
providing exceptional technical support for our customers, ensuring their
experience with our products and services is seamless and satisfactory.

In this position, you will deliver dependable technical software support for
enterprise quality management software geared toward the life sciences
industries to both internal and external customers at the L2 level. You will
provide skilled coverage of the Technical Software Support center. Your
focus will be on ensuring accuracy, providing timely feedback, and enhancing
customer satisfaction. You will facilitate prompt identification, investigation,
resolution, replication of technical issues, and conduct root cause analysis.
You will cultivate internal relationships with product management and R&D; teams
to expedite complex cases.

Additionally, you will gain a comprehensive understanding of customer needs. You
will promote a culture of knowledge-sharing, utilizing effective methodologies
and tools.



You will assist in developing processes for Technical Software
Support and ensure that all activities and communications are accurately
documented and recorded. You will also address any systemic coordination
challenges.

Responsibilities

* Lead resolution of complex and escalated support cases, ensuring timely
closure and maintaining high case hygiene standards
* Adhere to established support protocols to build strong client relationships
and deliver consistent, high-quality service
* Collaborate with cross-functional teams to compile and present summaries of
recurring client issues

QUALIFICATIONS

Qualifications

Technical Skills & Domain Expertise

* Proficiency in Salesforce platform, including Salesforce Flow and case
lifecycle management
* Experience with CRM tools and support ticketing systems
* Debugging skills across cloud-based applications and workflows
* Basic understanding of life sciences dom

📌 Tech Supp Professional (Pune)
🏢 Honeywell
📍 Pune