Role Overview We are looking for a Desktop Support Engineer with 2-5 years of experience to provide technical support for end-user systems, hardware, and software. The candidate will be responsible for troubleshooting, maintaining IT infrastructure, and ensuring smooth day-to-day operations. Key Responsibilities

Provide L1/L2 technical support for desktops, laptops, and peripherals

Install, configure, and troubleshoot Windows OS (Windows 10/11)

Handle hardware issues (desktops, laptops, printers, scanners)

Manage Active Directory (AD) – user creation, password reset, access management

Support MS Office / Microsoft 365 applications

Configure and troubleshoot Outlook, Teams, OneDrive

Basic troubleshooting of network issues (LAN/WAN, VPN)

Handle ticketing tools (ServiceNow, Remedy, Jira, etc.)

Perform software installations, upgrades, and patching

Manage asset inventory and documentation





Provide remote and in office support to users

Ensure adherence to SLA and IT policies

Required Skills

Strong knowledge of Windows Operating Systems

Experience with Active Directory & Group Policies

Knowledge of Microsoft Office 365 Suite

Understanding of networking basics (IP, DNS, DHCP)

Experience with ticketing tools

Basic knowledge of VPN and remote desktop tools

Good troubleshooting and problem-solving skills

Excellent communication and user-handling skills

Preferred / Nice-to-Have Skills

Experience with Mac OS support

Knowledge of Intune / SCCM

Basic understanding of ITIL framework

Exposure to Azure AD

Certification like CompTIA A+, ITIL Foundation

📌 Engineer - Desktop Support (Bengaluru)
🏢 3i Infotech
📍 Bengaluru