E-COMMERCE LEADCompany: FREYAA

Job Location: Malad (West), Mumbai – Head Office

Experience: 1–2 Years in a similar E-commerce role

Salary: ₹2.5 LPA – ₹3.5 LPA

Employment Type: Full-Time

About the RoleWe are looking for a proactive and result-oriented E-commerce Lead to manage and grow FREYAA’s online business across our own website and leading online marketplaces. The role will be responsible for day-to-day online operations, inventory, catalogue management, order processing, customer experience, returns, payments, and online marketing campaigns.

Key Responsibilities1. E-commerce Business Management

- Manage and drive sales across FREYAA’s website and online marketplaces.
- Monitor daily online sales, orders, revenue and business performance.
- Identify opportunities to improve online sales and customer conversion.

2. Online Inventory Management

- Ensure accurate and updated inventory across all online channels.
- Coordinate with internal teams to maintain stock availability.
- Conduct regular hygiene checks for inventory, pricing, product information and visibility.

3. Product Catalogue Management

- Prepare catalogues for new products, including product titles, descriptions, pricing, images and attributes.
- Ensure timely listing and activation of new products across all online channels.
- Maintain accuracy and consistency of product information.

4. Order Management

- Manage the complete order lifecycle from order receipt to dispatch and delivery.
- Coordinate with warehouse/logistics teams for timely order fulfilment.
- Monitor pending, cancelled, failed and delayed orders and take corrective action.

5. Online Customer Relationship Management





- Monitor and resolve customer queries, complaints and order-related issues.
- Ensure a positive customer experience across online channels.
- Track customer feedback and identify recurring issues.

6. Returns & Payment Management

- Manage online returns, refunds, cancellations and related customer issues.
- Coordinate with relevant teams/platforms for timely resolution.
- Track online payments, settlements and discrepancies.

7. Online Marketing & Campaign Management

- Plan and execute online promotions, offers and marketplace campaigns.
- Coordinate with marketing teams to drive traffic, engagement and conversions.
- Monitor campaign performance and recommend actions to improve ROI and sales.

Key Skills & Competencies
- 1–2 years of hands-on experience in E-commerce / Online Marketplace Operations.
- Good understanding of D2C websites and online marketplaces.
- Strong knowledge of product listing, catalogue and inventory management.
- Understanding of order processing, returns, refunds and payment settlements.
- Good analytical and problem-solving skills.
- Strong Excel / Google Sheets skills.
- Ability to manage multiple online channels and tasks simultaneously.
- Robust attention to detail and data accuracy.
- Good communication and coordination skills.
- Fashion / Apparel E-commerce experience will be an added advantage.

What We’re Looking ForA hands-on E-commerce professional who can take ownership of day-to-day online operations, maintain excellent catalogue and inventory hygiene, and actively contribute towards growing FREYAA’s online business and revenue.

- Interested candidates can share their CV with relevant E-commerce experience.

📌 E-Commerce Lead (Mumbai)
🏢 Freyaa World
📍 Mumbai