Role Summary

We are looking for a Duck Creek Technical SME with strong hands-on experience in the Duck Creek platform, technical configuration, APIs, integrations and application architecture.

The candidate should be capable of understanding the technical architecture of Duck Creek, analyzing complex integration issues, troubleshooting application and interface failures, and providing technical direction to development, configuration, testing and production-support teams.

The role requires strong knowledge of Duck Creek system internals, APIs, integrations, data flows, batch processing and technical configuration.

Key Responsibilities

Duck Creek Technical Expertise

- Provide technical SME support for Duck Creek applications.
- Understand Duck Creek architecture and application components.
- Analyze technical requirements and translate them into Duck Creek technical solutions.
- Review technical designs and solution approaches.
- Provide technical guidance to developers and configuration teams.
- Assess technical impacts of Duck Creek changes.
- Troubleshoot complex application issues.
- Support technical design, implementation and deployment activities.

APIs & Integrations

Strong understanding of Duck Creek APIs and integration patterns.

Responsibilities include

- Analyze inbound and outbound integrations.
- Understand REST/SOAP/View modal APIs and service interfaces.
- Analyze request/response payloads.
- Validate API contracts and data mappings.
- Troubleshoot API failures.
- Analyze HTTP errors and integration failures.
- Validate authentication/authorization issues.
- Understand synchronous and asynchronous integration patterns.
- Analyze data flowing between Duck Creek and external systems.

Typical integrations may include

- CRM
- Rating engines
- Document generation
- Payment systems
- Customer portals
- Agent/broker portals
- Data warehouses
- Enterprise services
- Third-party vendor systems
- Billing systems
- Claims systems
- Notification/email systems

Integration Troubleshooting The SME should be able to trace an issue such as:

User → Duck Creek UI → Workflow → API → External System → Response → Duck Creek → Policy Transaction and identify where the failure occurred.

Responsibilities include

- Review application logs.
- Analyze API logs.




- Review request/response payloads.
- Identify integration failures.
- Perform technical root-cause analysis.
- Coordinate with external application teams.
- Determine whether the issue is:
- Duck Creek configuration
- Application code
- API
- Authentication
- Data mapping
- External system
- Batch processing
- Infrastructure/environment

Batch Processing

- Understand Duck Creek batch architecture and processing.
- Analyze batch job dependencies.
- Review batch execution logs.
- Troubleshoot failed or partially completed jobs.
- Understand scheduling and sequencing.
- Analyze batch input/output.
- Identify downstream impacts.
- Support production batch incidents.
- Coordinate with application support and infrastructure teams.

Duck Creek Configuration / Technical Changes

- Understand Duck Creek configuration and customization.
- Review configuration changes from a technical perspective.
- Analyze impacts of changes across products and transactions.
- Support product/model configuration teams.
- Review technical implementation approaches.
- Identify configuration conflicts and dependencies.
- Support deployment and release activities.

Data & Database

- Understand Duck Creek data structures and data flow.
- Perform backend data validation.
- Use SQL for troubleshooting and data analysis.
- Validate data transformations between systems.
- Analyze data inconsistencies.
- Trace business transactions across systems.
- Support data-related production issues.

Production Support

- Act as the technical escalation point for complex Duck Creek issues.
- Participate in incident triage.
- Analyze production failures.
- Perform technical root-cause analysis.
- Coordinate with infrastructure, middleware, integration and external application teams.
- Provide workarounds and permanent fixes.
- Support problem management and RCA activities.
- Identify recurring technical issues and recommend preventive solutions.





Technical Design & Governance

- Review solution designs.
- Conduct technical design reviews.
- Identify integration and architectural dependencies.
- Assess technical risks.
- Ensure solutions follow enterprise architecture standards.
- Review performance, scalability and maintainability considerations.
- Support release and deployment planning.
- Provide technical estimates and implementation recommendations.

Required Skills

Mandatory:

- 7+ years of IT experience.
- Strong hands-on Duck Creek experience.
- Strong understanding of Duck Creek architecture.
- Solid API/integration experience.
- REST/SOAP web services.
- JSON/XML.
- API troubleshooting.
- Strong understanding of batch processing.
- SQL/database knowledge.
- Production support and troubleshooting experience.
- Experience working with enterprise integrations.
- Strong analytical and problem-solving skills.
- Ability to perform technical RCA.

Good to Have:

- Duck Creek Policy.
- Duck Creek Billing.
- Duck Creek Claims.
- Duck Creek OnDemand.
- Cloud experience.
- Azure/AWS.
- Microservices.
- Middleware/API gateways.
- Kafka/event-driven integrations.
- CI/CD.
- DevOps.
- Performance engineering.
- Security/authentication mechanisms.
- Experience with P&C; insurance platforms.

About QualiZeal

QualiZeal is a next-generation Quality Engineering and Digital Assurance company focused on enabling enterprises to deliver high-quality, scalable, and resilient digital experiences. With deep expertise in Performance Engineering, AI-led Quality Engineering, and Reliability practices, QualiZeal helps organizations accelerate transformation through innovation, automation, and platform-led delivery models.

We partner with global enterprises across industries, combining domain expertise with cutting-edge technologies such as AI/GenAI, observability, and cloud to drive measurable business outcomes. Our focus on engineering excellence, customer-centricity, and continuous innovation empowers clients to achieve faster releases, improved reliability, and superior performance at scale.

At QualiZeal, leadership roles offer the opportunity to shape strategy, build high-impact teams, and drive meaningful transformation for clients worldwide.

📌 Duck Creek Technical SME / Duck Creek Integration & Technical Architect (Hyderabad)
🏢 QualiZeal
📍 Hyderabad