Location

Location India Region Delhi City Delhi Career Area After Market Services Experience Level Experienced Professionals Job ID WD-0044883

Description and requirements

• Handle customer queries related to tool repair, quotations, warranty, and service status.

- Coordinate with service centers, logistics teams, and service engineers for smooth repair processing.
- Share repair quotations and follow up with customers for approvals and payments.
- Monitor pending repair cases and ensure timely closure.
- Maintain proper communication regarding dispatch, delivery, and repair timelines.
- Support customers with pickup and delivery arrangements.
- Manage buyback requests for old, non-repairable, or obsolete Hilti tools.
- Evaluate tool condition and coordinate with internal stakeholders for buyback approval.




- Explain buyback policies, exchange offers, and commercial terms to customers.
- Ensure proper documentation and tracking of buyback transactions.
- Coordinate with sales and finance teams for smooth execution of buyback cases.
- Maintain accurate records of repair orders, invoices, customer communications, and buyback details.
- Coordinate with finance teams for payment confirmation and invoice clarification.
- Support service process improvement initiatives and maintain service KPIs.

•Ensure compliance with company policies and customer service standards.

📌 Customer Tool Service Representative (India)
🏢 Hilti
📍 India