Company Description thumpN is India’s first AI-native live entertainment platform, designed around intelligent discovery, seamless ticketing, and tools for the entire live events ecosystem. The company focuses on helping fans find shows that genuinely match their tastes, across genres, cities, and platforms, using a combination of AI recommendations and human curation. thumpN turns each ticket into the beginning of a long-term relationship between audiences and artists, rather than a one-time transaction. The platform serves fans, organizers, artists, venues, and partners with infrastructure aimed at sustainable growth.

The team is made up of experienced operators, builders, and storytellers who have spent most of their careers in live entertainment.

Role Description As a Customer Support Intern at thumpN, you will help fans, organizers, and partners navigate the platform and resolve their queries efficiently. You will respond to customer questions via chat, email, and phone, assist with ticketing and account-related issues, and guide users through features such as event discovery and recommendations. You will document common issues, share user feedback with the product and operations teams,



and contribute to improving support workflows and FAQs.

This is an internship role based on-site in Mumbai, where you will collaborate closely with cross-functional teams and gain exposure to the live entertainment industry.

Qualifications

- Robust communication and interpersonal skills, with the ability to handle customer inquiries clearly and professionally.
- Problem-solving and analytical skills to understand issues, identify root causes, and propose practical solutions.
- Comfort with using digital tools and platforms; ability to learn new software and support systems quickly.
- Customer-centric mindset, patience, and empathy when interacting with diverse users and stakeholders.
- Ability to work on-site in Mumbai, manage time effectively, and collaborate in a fast-paced team environment.
- Interest in live entertainment, events, or the creator ecosystem; prior customer-facing experience or internships are a plus.
- Currently pursuing or recently completed a degree in any discipline; availability to commit to the internship for the agreed duration.

📌 Customer support intern (Mumbai)
🏢 thumpN
📍 Mumbai