Company Description Moissani is a modern fine jewelry brand specializing in certified lab-grown diamond pieces that blend exceptional craftsmanship with contemporary design. The company focuses on ethical, sustainable, and accessible luxury, offering engagement rings, bridal collections, and fine jewelry for everyday wear. Each piece is made using premium precious metals and rigorously certified lab-grown diamonds to ensure quality, transparency, and value.

Moissani’s mission is to redefine luxury by making responsible choices the standard, empowering customers to celebrate significant moments with confidence and style. The brand provides personalized and custom jewelry services, reflecting each customer’s unique story.

Role Description This is a full-time, on-site Customer Support Executive role based in Gurugram.

The Customer Support

Executive will handle customer inquiries across channels such as phone, email, chat, and social media, providing accurate information about products, orders, returns, and services. The role involves resolving issues promptly, tracking escalations, and ensuring high levels of customer satisfaction in line with Moissani’s luxury brand standards.

Responsibilities include maintaining detailed records in support systems,



coordinating with internal teams such as sales, logistics, and design, and sharing customer feedback to improve processes. The executive will also assist with order confirmations, after-sales support, and guidance on personalized and custom jewelry requests.

Qualifications

- Strong Customer Support and Customer Service skills, with a focus on building trust and long-term customer relationships.
- Experience in maintaining high Customer Satisfaction through empathetic communication and solution-oriented handling of queries.
- Ability to manage Online Support channels (email, chat, social platforms) efficiently and professionally.
- Basic Technical Support capabilities to navigate CRM tools, order management systems, and troubleshoot common customer-facing issues.
- Excellent verbal and written communication skills in English; additional language proficiency is an advantage.
- Attention to detail, reliability, and the ability to work in a fast-paced, customer-centric environment.
- Prior experience in luxury retail, jewelry, or e-commerce customer support is preferred.
- Minimum of a bachelor’s degree or equivalent experience in a relevant field.

📌 Customer Support Executive (Gurugram)
🏢 Moissani
📍 Gurugram