Customer Support Executive

Location: New Delhi

Employment Type: Full-time, On-site

Salary: ₹12,000 – ₹15,000 per month

Experience: 1+ year in Telecalling / Customer Support / Telesales

About the Role

Fitspire is looking for a Customer Support Executive who can effectively communicate with customers, understand their concerns, resolve queries, and ensure a positive customer experience.

The ideal candidate should have prior telecalling or customer support experience, solid communication skills, and the ability to handle customer interactions professionally.

Key Responsibilities

- Handle inbound and outbound customer calls and respond to customer queries.
- Understand customer concerns and provide appropriate solutions regarding products, orders, payments, delivery, and other issues.
- Follow up with customers regarding unresolved queries, orders, and requests.
- Maintain accurate records of customer interactions and follow-ups.
- Handle customer complaints professionally and ensure timely resolution.
- Coordinate with internal teams such as Sales, Operations, and Dispatch to resolve customer issues.
- Make follow-up calls to customers whenever required.




- Maintain a professional and positive tone while communicating with customers.
- Identify recurring customer issues and communicate them to the concerned team.
- Ensure a smooth customer experience from query resolution to closure.

Key Requirements

- 1+ year of experience in telecalling, customer support, telesales, or a similar role.
- Good verbal communication skills in Hindi and English.
- Comfortable handling a high volume of customer calls.
- Good listening and problem-solving skills.
- Ability to handle difficult or dissatisfied customers calmly.
- Basic knowledge of computers and MS Office.
- Robust follow-up and customer-handling skills.
- Ability to work independently as well as with a team.

Preferred Candidate Profile

- Experience in D2C, E-commerce, FMCG, Health & Wellness, or Consumer Brands will be an advantage.
- Candidates who are confident, customer-oriented, and comfortable with regular calling will be preferred.
- Freshers with excellent communication skills may be considered, but prior telecalling/customer support experience is preferred.

📌 Customer Support Executive (New Delhi)
🏢 Fitspire - Health | Wellness
📍 New Delhi