Company Description HelpRush is a real-time marketplace for local services, operated by Horfay Taqnia Private Limited, a DPIIT-recognised startup founded by Dr.

Fayyaz

Muhammad and Tabinda Noor. The platform uses patented parallel dispatch technology to connect customers with verified professionals in under five seconds, improving speed and reliability of service delivery. HelpRush enforces trust and quality through Aadhaar/PAN-based identity checks, a five-stage Skill Verification Engine, and live trust and risk engines that govern job allocation.

The company supports immediate jobs, scheduled appointments, and multi-day projects with escrowed milestone payments, creating transparent engagements for both customers and professionals. HelpRush is currently bootstrapped and live in Srinagar, Jammu & Kashmir, where it is recommended as an onboarding pathway for PM Vishwakarma beneficiaries.

Role Description This is a full time, on-site Customer Support Executive role based in Srinagar.

The Customer Support

Executive will handle incoming inquiries from customers and service professionals via phone, chat, and email, ensuring timely and accurate resolution of issues.

Responsibilities include guiding users through the HelpRush app and processes, troubleshooting basic technical and account-related problems, and escalating complex issues to the appropriate internal teams.



The role also involves monitoring active jobs, supporting smooth dispatch and booking workflows, maintaining detailed case records, and providing feedback to improve support procedures and user experience.

The Customer Support

Executive will collaborate closely with operations and product teams to uphold high standards of service quality and customer satisfaction.

Qualifications

- Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction.
- Experience providing Online Support through phone, chat, or email channels.
- Ability to deliver basic Technical Support, including app navigation, account assistance, and troubleshooting common user issues.
- Clear and professional verbal and written communication skills in English; knowledge of local languages is an advantage.
- Comfort with using CRM tools or ticketing systems, and proficiency with common office and collaboration software.
- Proven ability to stay calm under pressure, manage multiple queries, and maintain a problem-solving mindset.
- Prior experience in customer support, operations, or service marketplaces is preferred but not mandatory.
- Minimum of a high school diploma; a bachelor’s degree in any discipline is an added advantage.

📌 Customer Support Executive (Srinagar)
🏢 HelpRush
📍 Srinagar