Job Summary

We are seeking a customer-focused and professional Customer Service Representative (CSR) to serve as the primary point of contact for our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience while maintaining accurate records of interactions.

Responsibilities

- Respond to customer inquiries via phone, email, chat, or other communication channels.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide accurate information about products, services, policies, and procedures.
- Process orders, payments, refunds, and account updates as required.
- Maintain detailed records of customer interactions in CRM systems.
- Escalate complex issues to appropriate departments when necessary.
- Follow up with customers to ensure satisfactory resolution.
- Meet service quality, productivity,



and response-time targets.
- Collaborate with internal teams to improve customer satisfaction and service delivery.

Requirements

- High school diploma, associate degree, or equivalent qualification.
- 0–2 years of customer service, call center, or support experience preferred.
- Proficiency in Microsoft Office and CRM software.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks in a quick-paced environment.
- Excellent customer service and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Good organizational and time management skills.
- Ability to remain calm and professional under pressure.
- Attention to detail and accuracy in documentation.

📌 Customer Service Representative (India)
🏢 SyroNexa
📍 India