Company Description Swasti Shree Innovations delivers turnkey engineering project management solutions for India’s food processing and manufacturing sector, with a focus on frozen foods, dairy, ready-to-eat products, seafood, and automation systems. Founded in July 2023 by industry expert Shreehari Modak, the company designs and manufactures advanced processing lines, special purpose machinery, material handling systems, and electrical/automation panels. Clients across India rely on Swasti Shree Innovations for end-to-end project execution, from concept to commissioning, supported by comprehensive after-sales service.

The company prioritizes operational efficiency, plant profitability, safety, and uptime, using localized, non-proprietary components tailored to Indian market needs. Based in Pune and serving customers pan-India, Swasti Shree Innovations emphasizes transparent, partner-like engagement throughout the project lifecycle.

Role Description This is a full-time, in office Customer Service Representative role based in Pune.

The Customer Service

Representative will handle incoming and outgoing customer communications via phone, email, and messaging platforms, ensuring timely and accurate responses.

Responsibilities include resolving inquiries related to projects, services, and support, documenting interactions in company systems, and coordinating with internal teams such as engineering, sales,



and service to address customer needs. The role involves monitoring customer feedback, proactively following up on open issues, and supporting continuous improvement in customer experience and satisfaction.

The Customer Service

Representative will also assist with order status updates, scheduling service visits, and providing clear information about company offerings and processes.

Qualifications

- Strong customer-facing skills, including experience as Customer Service Representatives and in general Customer Service.
- Ability to deliver responsive and reliable Customer Support while maintaining high Customer Satisfaction.
- Focus on creating a positive Customer Experience through clear communication and problem-solving.
- Excellent verbal and written communication skills in English; proficiency in regional languages is an advantage.
- Comfort working with CRM or ticketing tools, basic MS Office skills, and attention to detail in documentation.
- Ability to work on-site in Pune, manage multiple inquiries simultaneously, and prioritize tasks effectively.
- Prior experience in industrial, engineering, or manufacturing environments is preferred but not mandatory.
- Minimum of a diploma or bachelor’s degree in any discipline; relevant customer service certifications are a plus.

📌 Customer Service Representative (Pune)
🏢 Swasti Shree Innovations
📍 Pune