About the Company

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team.

About the Role

As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Responsibilities

- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through skilled communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.

Qualifications

- Minimum education: Graduate.

Required Skills

- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.




- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call center or customer support role is a plus.
- Freshers and experience both can apply.

Preferred Skills

- Prior experience in a call center or customer support role is a plus.
- Freshers and experience both can apply.

Pay range and compensation package

Salary package 2.5 LPA to 4 LPA.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Contact Person - HR Yash- (phone hidden)

Interview Mode - Face to Face only (No Virtual rounds)

Work Mode - On-site working

Working days - 6 days working with a roster off

Interested candidates can share their resume to [email protected] or What's app to (phone hidden)

We are looking for Immediate joiners.

📌 Customer Service Representative (Gurugram)
🏢 Policybazaar.com
📍 Gurugram