Company Description

Pristyn Care, founded in 2018, is a leading provider of secondary care surgeries, offering advanced treatment for more than 50 diseases. The company works with 400+ expert surgeons and uses modern technologies such as laser, laparoscopy, microdebriders, and Lasik across 800+ surgical centres. With a presence in 40 cities and towns across India, Pristyn Care focuses on making surgical care accessible and efficient.

Each patient is supported by a 24/7 Personal Care Buddy who coordinates every step of the surgical journey, from doctor allocation and diagnostics to insurance, logistics, and post-surgery follow-up. This model allows patients and their families to focus on recovery while Pristyn Care manages the operational details.

Role Description The Customer Service Representative will provide front-line support to patients and their families, ensuring transparent communication, timely assistance, and a positive overall experience. In this full-time, on-site role based in Gurugram, the representative will handle incoming calls and messages, respond to inquiries, and guide patients through the surgery process, including appointment scheduling and basic information on procedures and services. The role includes coordinating with internal teams such as medical staff, operations, and insurance to resolve issues, track case progress, and follow up with patients.





The representative will document interactions in the system, maintain accurate records, and proactively work to improve service quality and patient satisfaction. The position requires adherence to company protocols, participation in training, and consistent professional conduct in a fast-paced healthcare environment.

Qualifications

- Strong customer service skills, with experience as a Customer Service Representative or in a similar patient-facing role.
- Ability to deliver high-quality Customer Support while maintaining focus on Customer Satisfaction and timely resolution of concerns.
- Competence in managing overall Customer Service and Customer Experience, including handling feedback and ensuring consistent communication.
- Excellent verbal and written communication skills in English; proficiency in Hindi or other regional languages is an advantage.
- Comfort working on-site in Gurugram with basic computer literacy and familiarity with CRM or call-center tools.
- Strong empathy, patience, and problem-solving abilities, with attention to detail and reliability in following processes.
- Prior experience in healthcare, insurance, or call-center environments is beneficial.
- Minimum educational qualification: a bachelor’s degree in any field is preferred.

📌 Customer Service Representative (Gurugram)
🏢 Pristyn Care
📍 Gurugram