Company Description Sikka Group is a diversified business group with interests across real estate, infrastructure, and related services, with a growing focus on delivering high-quality experiences to its customers and partners. The organization is committed to building long-term trust through transparent processes, timely delivery, and responsive service.

Sikka

Group emphasizes innovation, operational efficiency, and strong customer relationships as core drivers of its growth. Team members are encouraged to contribute ideas, collaborate across functions, and help enhance the overall customer journey. The company offers opportunities for professional development in a dynamic, fast-paced environment.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Delhi, India. This role is responsible for managing and optimizing customer interactions, maintaining CRM systems, and ensuring accurate and up-to-date customer data. The specialist will monitor customer touchpoints, track engagement, and generate reports to support sales and service teams.

Day-to-day responsibilities include coordinating with internal stakeholders, responding to customer inquiries, identifying opportunities for upselling or cross-selling, and supporting the implementation of CRM-related projects. The role also involves analyzing customer feedback, proposing process improvements,



and contributing to strategies that strengthen customer loyalty and satisfaction.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) skills, including experience with CRM platforms and customer lifecycle management.
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- Candidates should possess Analytical Skills to interpret data, generate insights, and support decision-making related to customer engagement and retention.
- Candidates should possess effective Communication skills to interact with customers and collaborate with cross-functional teams in a clear and skilled manner.
- Candidates should possess Sales-related skills to identify opportunities, support sales initiatives, and contribute to revenue growth through customer-focused strategies.
- Candidates should possess Project Management skills to plan, execute, and track CRM initiatives, ensuring timely delivery and alignment with business objectives.
- Relevant experience in customer-facing roles within sectors such as real estate, services, or similar industries is beneficial.
- Bachelor’s degree in business, marketing, communications, or a related field is preferred.
- Proficiency in MS Office and familiarity with data visualization or reporting tools is an advantage.
- Ability to work on-site in Delhi, India, and adapt to a fast-paced, collaborative environment.

📌 Customer Relationship Management Specialist (Noida)
🏢 Sikka Group
📍 Noida