Company Description Samayugma is a construction company that delivers end-to-end residential and turnkey house construction solutions, managing every stage from foundation to final finish. The company focuses on quality, transparency, and clear communication, integrating planning and design coordination, civil and structural work, electrical and plumbing, and finishing and interior works. With skilled workmanship and reliable materials, Samayugma aims to turn each client’s vision into a carefully built and functional home.

The team emphasizes adherence to timelines, attention to detail, and strong project and site management to ensure customer satisfaction throughout the construction journey. Samayugma is driven by a commitment to build responsibly while maintaining high standards of service and delivery.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Noida, responsible for managing and enhancing relationships with residential construction clients throughout the project lifecycle. The specialist will oversee customer interactions, track and respond to inquiries, coordinate project updates, and maintain accurate CRM records to ensure a smooth and transparent experience. Day-to-day tasks include monitoring client feedback, collaborating with sales and project management teams, preparing status reports, and proactively addressing issues to support timely project delivery.

The role also involves analyzing customer data to identify trends,



recommending process improvements, and helping design communication strategies that strengthen trust and long-term engagement. The specialist will serve as a key point of contact, ensuring that client expectations are clearly understood and consistently met.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and client servicing skills, with experience handling end-to-end customer journeys.
- Candidates should possess excellent Communication skills, including clear verbal and written communication and the ability to convey technical information in simple terms.
- Candidates should possess solid Analytical Skills to interpret customer data, track performance metrics, and identify patterns or areas for improvement.
- Candidates should possess Sales and upselling skills to support business growth, nurture leads, and convert inquiries into long-term relationships.
- Candidates should possess Project Management skills to coordinate with internal teams, track project milestones, and ensure commitments are met on time.
- Relevant experience in construction, real estate, or related project-based industries is beneficial, along with familiarity with modern CRM tools and MS Office applications.
- A bachelor’s degree in Business, Marketing, Engineering, or a related field is preferred, as well as the ability to work collaboratively in office in a fast-paced environment.

📌 Customer Relationship Management Specialist (Noida)
🏢 Samayugma
📍 Noida