Company Description Kots is focused on transforming urban housing for young people across India by offering better rental apartments in prime city locations at strong value for money. The company is building a large-scale housing platform using a build-to-rent model in major urban centers. Kots aims to provide quality homes for 10 million residents, combining convenience, affordability, and up-to-date living standards.

Team members contribute to a mission-driven organization that is reshaping how urban India lives, works, and moves.

Role Description The Customer Relations Associate is a full-time, on-site role based in Bengaluru. This role involves serving as a primary point of contact for residents and prospective tenants, responding to inquiries, resolving issues, and ensuring a smooth customer journey from first contact through move-in and ongoing stay. The associate will manage customer communication across phone, email, and in-person interactions, document feedback, and coordinate with operations and property teams to address service requests promptly.

Daily responsibilities include tracking customer satisfaction metrics, supporting retention initiatives, and contributing insights to improve processes and resident experience. The role requires a proactive,



empathetic approach and a focus on building long-term relationships with residents.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve concerns, and guide residents through key processes.
- Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening capabilities.
- Candidates should possess a focus on Customer Satisfaction, with the ability to gather feedback, manage expectations, and ensure positive experiences.
- Candidates should possess Customer Retention skills, including relationship-building and follow-up practices that encourage long-term stays.
- Relevant skills and qualifications include problem-solving ability, attention to detail, comfort with basic digital tools and CRM systems, and a service-oriented mindset.
- Prior experience in customer-facing roles in housing, hospitality, real estate, or related sectors is an advantage.
- A bachelor’s degree or equivalent practical experience is preferred, along with the ability to work collaboratively with cross-functional teams on-site in Bengaluru.

📌 Customer Relations Associate (Bengaluru)
🏢 Kots
📍 Bengaluru