Company Description Bhairaav Group, established in 1972, has evolved from its origins in the garment industry into a prominent real estate developer in Mumbai and Navi Mumbai. The Group focuses on contemporary multi-storied residential projects featuring world-class amenities that support a modern lifestyle. Guided by strong vision and a committed team of professionals, Bhairaav Group continues to expand with innovative developments in the realty sector.

The organization is dedicated to quality, elegance, and stylish, luxurious amenities across all its projects.

Bhairaav

Group aims to create benchmarks in elevating lifestyle and to be recognized as a leading name in real estate.

Role Description This is a full-time, on-site CRM role based in Mumbai. The role involves managing and nurturing customer relationships throughout the sales and post-sales lifecycle, ensuring timely responses to inquiries, feedback, and service requests. The CRM professional will maintain and update customer databases, track interactions, and generate reports to support decision-making and improve customer satisfaction.

Daily responsibilities include coordinating with sales, marketing, and project teams to address customer needs, resolve issues, and support smooth handovers and possession-related processes. The role also requires monitoring customer communication channels,



identifying opportunities to enhance client experience, and contributing to customer retention initiatives.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) skills, with experience in handling end-to-end customer interactions and maintaining CRM systems.
- Candidates should possess effective Communication skills, including clear written and verbal communication and the ability to interact confidently with clients and internal teams.
- Candidates should possess solid Analytical Skills to interpret customer data, track performance metrics, and identify trends and areas for improvement.
- Candidates should possess Sales-related skills, such as supporting lead follow-up, understanding customer requirements, and coordinating with the sales team to close deals.
- Candidates should possess Project Management skills to coordinate customer-related activities, manage timelines, and ensure alignment with project milestones.
- Relevant experience in real estate or customer-facing roles is preferred, along with familiarity with CRM software and MS Office tools.
- A bachelor’s degree in Business, Marketing, Management, or a related field is beneficial, with robust organizational abilities and attention to detail.

📌 CRM (Mumbai)
🏢 Bhairaav Group
📍 Mumbai