Full-time, Part-time

Description

JOB TITLE: Shelter Advocate
DEPARTMENT: Victim Services – Shelter
SUPERVISOR’S TITLE: Victim Services Shelter Manager
POSITIONS SUPERVISED: None
JOB STATUS: Full-time Rotating, Part-time rotating, Non-Exempt
SCHEDULE: Full-time Rotating (Tues 8pm-8am, Thurs 8pm-8am, Sat 8pm-8am) Part time Rotating Hours

Summary:
Provide direct support and advocacy to shelter residents and hotline callers. The Shelter Advocate assists with shelter operations, responds to crisis and emergency situations, supports resident safety and well-being, provides information and referrals, and maintains a safe, respectful, and confidential environment for individuals receiving services.

Key Responsibilities:
Assist the Shelter Director and Victim Services Shelter Manager with daily shelter operations and direct client services.
Respond appropriately to crisis situations, emergencies, conflicts, and resident concerns.
Answer hotline calls and provide information, emotional support, crisis intervention, and referrals.




Assist victims with safety planning and provide information regarding the criminal justice process.
Provide emotional support and advocacy to victims and shelter residents.
Assist residents with completing service delivery plans as directed by the Victim Services Shelter Manager.
Assist clients with transportation needs as appropriate.
Maintain a safe, supportive, and respectful shelter environment.
Work as part of a team to support shelter operations, facility maintenance, and day-to-day residential needs.
Maintain accurate and timely client records and required documentation, including data entry, progress notes, activity reports, timesheets, and logs.
Maintain confidentiality of employees, shelter residents, clients, and all individuals served by the program.
Attend staff meetings and trainings as required by the Victim Services Shelter Manager or Director of Victim Services.
Perform other duties as assigned.

Qualifications & Skills:
High sch

📌 Shelter Advocate (Salem)
🏢 RBR Alliance
📍 Salem