Company: MarketMen Consumer Connect & Events Pvt. Ltd.

Location: Mumbai

Work Type: Full-Time | On-Field Role

Office: Kurla West, Mumbai

Apply: [email protected]

Website: www.marketmen.in

About MarketMen

MarketMen is an experiential marketing, events and brand activation company with decades of experience across:

- Brand Activations
- Corporate Events
- BTL Campaigns
- Exhibitions
- Retail Activations
- Employee Engagement
- Rural Marketing
- Festive & Community Activations
- Experiential Marketing
- Production & Fabrication
- Venue & Permission Management
- Technology-enabled engagement solutions

As MarketMen expands, the role will also get exposure to other businesses and verticals associated with the MarketMen ecosystem. We are looking for an all-round professional who can think strategically, service clients, create ideas, manage operations and confidently step onto the field when required.

About the Role

This is not a desk-only Client Servicing role.

The Client Servicing & Operations Manager will be responsible for managing existing clients, developing new business opportunities, creating campaign concepts and presentations, planning execution, coordinating vendors and actively participating in on-ground campaigns.

The person should be equally comfortable sitting across the table from a Brand Manager and standing at a campaign venue solving an execution problem.

Key Responsibilities

Client Servicing

- Manage and grow relationships with existing MarketMen clients.
- Meet clients regularly to understand upcoming requirements and briefs.
- Proactively approach existing clients for upcoming campaigns and opportunities.
- Maintain strong communication before, during and after campaign execution.
- Ensure timely follow-ups on briefs, proposals, approvals and pending decisions.
- Build long-term client relationships leading to repeat business.

New Business Development

- Participate in pitching MarketMen services to prospective clients.
- Attend meetings with recent clients.
- Understand prospective client requirements and recommend suitable solutions.
- Identify opportunities for activations, events, retail branding, employee engagement and other MarketMen services.
- Support business development efforts with concepts, presentations and proposals.
- Follow up on proposals until closure or a clear decision is received.

Concepts, Strategy & Presentations

- Understand client briefs and convert them into actionable campaign ideas.




- Develop event and activation concepts.
- Work with creative/design teams to prepare presentations.
- Create campaign flow, engagement ideas and implementation strategies.
- Prepare client presentations independently where required.
- Participate confidently in client pitches and presentations.
- Suggest innovative, practical and commercially viable solutions rather than only copying existing formats.

Event & Activation Operations

- Plan and manage end-to-end campaign execution.
- Handle corporate events, activations, exhibitions and other experiential campaigns.
- Coordinate production, fabrication, AV, printing, logistics and manpower.
- Supervise installation, setup, rehearsals and event execution.
- Prepare execution checklists and timelines.
- Ensure timely and high-quality delivery.
- Handle last-minute operational challenges without compromising client experience.
- Travel for campaign execution whenever required.

Venue, Permission & Stakeholder Coordination The role involves active field responsibilities including:

- Identifying suitable venues.
- Visiting venues for recce.
- Obtaining permissions from malls, societies, RWAs, corporate parks, colleges, commercial establishments and other relevant authorities.
- Coordinating with venue managers and stakeholders.
- Maintaining permission-related documentation.
- Negotiating venue and activation costs where required.
- Ensuring permissions are obtained before campaign execution.

Candidates unwilling to undertake field visits or permissions-related assignments should not apply. Vendor & Partner Management

- Build and maintain a strong vendor ecosystem.
- Source new vendors whenever required.
- Negotiate rates independently.
- Compare vendor quotations and maintain cost discipline.
- Coordinate fabricators, printers, AV vendors, logistics providers, promoters and other partners.
- Maintain vendor performance records and backup options.

Costing & Commercial Understanding

- Prepare preliminary campaign budgets.
- Understand production and execution costs.
- Negotiate with vendors.
- Evaluate quotations.
- Protect campaign margins.




- Identify unnecessary costs and alternative execution solutions.

Reporting & CRM

- Maintain client, campaign and opportunity updates in the Company CRM.
- Update daily activities and follow-ups.
- Maintain meeting records.
- Update proposal status.
- Maintain campaign execution reports.
- Maintain vendor and permission information.
- Submit required daily / weekly / monthly reports.

Key Result Areas Performance will be evaluated on:

- Existing client servicing quality
- Repeat business generated
- New client meetings and opportunities
- Proposal quality and conversion
- Campaign concepts developed
- Client presentations delivered
- Campaign execution quality
- On-time delivery
- Vendor management
- Cost control
- Permissions obtained
- Client satisfaction
- CRM/reporting discipline
- Initiative and ownership

Who Should Apply

Candidates should ideally have

- 5–10 years of relevant experience
- Experience in events, BTL, activations, experiential marketing or advertising
- Strong client-facing communication
- Excellent presentation ability
- Strong PowerPoint / Google Slides skills
- Hands-on event operations experience
- Vendor management experience
- Basic costing and commercial understanding
- Ability to handle multiple campaigns simultaneously
- Willingness to travel and work on-ground
- Strong problem-solving attitude
- Ability to work under pressure
- Ability to think independently and take ownership

This Role Is NOT Suitable For

- Candidates looking only for a desk job
- Candidates who only want Client Servicing without execution
- Candidates unwilling to travel
- Candidates unwilling to visit venues or obtain permissions
- Candidates uncomfortable with new client meetings
- Candidates who require constant supervision

Preferred Assets

- Existing corporate client exposure
- Strong vendor network
- Experience with multi-city campaigns
- Experience in rural / retail activations
- Strong presentation skills
- Ability to prepare concepts independently
- Own laptop
- Own vehicle / two-wheeler
- Immediate joining capability

Location

MarketMen Consumer Connect & Events Pvt. Ltd.

UGB 72, Paragon Plaza,

Phoenix MarketCity Mall,

LBS Marg, Kurla West,

Mumbai – 400070

This is an on-field Mumbai role and regular travel across Mumbai/MMR will be required.

Apply

Send your CV to

[email protected]

Subject

Application – Client Servicing & Operations Manager

📌 Client Servicing & Operations Manager – Growth, Activations & Events (Kurla)
🏢 Market Men Consumer Connect u0026 Events
📍 Kurla