We are seeking a proactive and customer-focused CRM Executive to manage relationships with enrolled learners and ensure a seamless post-enrollment experience. The ideal candidate will be responsible for providing ongoing CRM support to students, addressing their queries, ensuring engagement and satisfaction,

and generating references/referrals from existing learners to drive recent enrollments

Key Responsibilities

1- CRM Support & Learner Engagement : Manage and maintain regular communication with enrolled learners through calls, emails, WhatsApp, and CRM tools.

2- Address student queries promptly and ensure timely resolution of issues related to courses,

payments, access, or learning experience.

3-Ensure high learner satisfaction and retention through personalized relationship management. Guide learners on how to maximize the value of their courses and online resources.

4- Reference & Referral Generation Build strong rapport with enrolled students to encourage referrals and recommendations.



Identify and approach satisfied learners to generate references for new enrollments.

5- Track and report on referral conversions and support the admissions/sales team in leveraging these leads.

6- CRM System Management Update and maintain accurate learner data in the CRM system. Ensure all learner interactions, feedback, and follow-ups are logged and tracked efficiently. Active engagement and retention rate of enrolled learners.

7-Reference / Referral Generation: Number of quality references generated per month. Conversion rate of referrals into new enrollments.

- Bachelor’s degree (preferably in business, marketing, or education).
- 0–4 years of experience in CRM, customer support, or relationship management (EdTech experience
- preferred).
- Strong communication (verbal & written) and interpersonal skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Empathetic, customer-centric, and result-oriented mindset.

📌 Client Relationship Executive ( Post sale's) (Gurugram)
🏢 AFSTAND EDUCATION
📍 Gurugram