Job Title – Field Support Engineer

Reporting To –Area Operations Manager

Job Responsibilities –

•Uptime

•Energy Management

•Site Quality & Process Compliance

•Customer Management

•Landlord Manager

•Setting Health and Safety compliance

•Team Management

3Section Three: Principal AccountabilitiesList the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results (List in order of decreasing order of importance)Sr. NoExpected End ResultsMajor Activities1ESH Compliance1. Site Hygiene; compliance to organizational requirements2.

Adhering to SOPs3. Ensuring correctly rated equipments4. Ensure use of PPE by self and technicians5. Support in regular training on ESH and also ensure that safe practices are being following at Tower Site6.

Ensure issue and usage of PTW for every activity being done at a site2Customer Management1. Provide supports for outage escalation by OPCOs2. Site access supports as and when applicable for tenants3. Maintain healthy customer relationship4.

Supervise

Site upgrades as per specification and provide support for RFS activities7Site Quality & process compliance1. Maintain excellent level of site quality (proper cable laying, correct temperature, correct settings, site in Auto, etc.)2.

Identify





Gap against specification and ensure timely corrections3. Periodic audit to ensure that civil/tower electrical and other Infrastructure are in best state.4. Ensure ZERO quality/operational process non compliance5.

Compliance checking of quality of technicians, partners, spares including any ethical issues3Energy Management1. Identifying high Diesel consumption sites and recommending their remedy action2. Minimising EB faults3.

Facilitating in converting non EB sites to EB sites4. DCEM Compliance5. DG running hrs. compliance6Uptime1.

Drive

Uptime for all Customers. Maintain infra uptime as per MSA/KPI's2. RCA of outages and prepare corrective action plan to avoid repetitions.3. 100% Site Automation and Alarm integration with NOC. Alarm & Metering correction at Site.4.100 % compliance on PM5.

Site visit and closure of punch points5Team Management1. Technician performance evaluations2. Identify training needs of technicians and plan for development3. Site allocation, discipline management for technicians4Landlord Management1.

Compliance of sites access process2. Maintains high level of landlord engagement to ensure 24*7 access and facilitate upgrade / planned event / installation and other operational work at site3. Resolution of hygiene related trouble tickets to ensure landlord satisfaction

📌 Circle Operations - Area Operations Manager (West Bengal)
🏢 Indus Towers
📍 West Bengal