Ensure that at the end of the month all reservation forms/reports & records are neatly and accurately filed and stored.

· Ensure all Travel Agents and companies rate letters are filled alphabetically.

· Incorporate guest preferences and other necessary details in guest history. To use guest relations input also for this job.

· Determine daily room requirements by checking position and forecasting.

· Maintain proper room status control and upkeep of future availability in coordination with Revenue Manager.

· All reservations requests to be confirmed in co-ordination with Revenue Manager during high occupancy period.

· Coordinate with purchase for timely execution of purchase indents.

· Build and strengthen liaison with key people of companies and travel agents on an ongoing basis• Handle incoming telephone calls.

- Handle incoming and outgoing correspondence of designated Banquet Sales Managers.
- Responsible for assisting the managers in typing / filing correspondence such as proposals, Letters of Agreement,

banquet event orders, group resumes, thank you letters, post event summaries, etc.
- Handle photocopying and distribution of all correspondence such as memos, banquet event orders, Letters of

Agreement, resumes, etc. to concerned departments.
- Maintain a proper filing and trace system for the department.
- Responsible for maintaining the general tidiness of the department and ensuring sufficient stock of stationery and other office supplies.




- Be aware of event details related to the accounts of designated Banquet Sales Managers.
- Assist the Banquet Sales Managers in liaising with other departments for information (e.g. liaise with Banquet operations for floor plans and equipment / liaise with the Chef for special menus, etc.).
- Maintain a valuable understanding of clients serviced by designated Managers.
- Handle all incoming telephone and fax enquiries and provide initial suggestions on sales enquiries.
- Handle guests’ requests independently by supplying information, contacting concerned departments to assist in guests’ requests and needs.
- Update the group chart and prepare relevant reports.
- Conduct site inspections if required.
- Responsible for sending out the post-event critique forms with thank you letters at the end of each event.
- Assist in ad-hoc projects as assigned by the supervising Banquet Managers and / or Director of Banquet Sales /

Assistant Director of Banquet Sales.
- Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues.
- Be aware of the hotel hygiene and food safety control standards and procedures in handling complaints on food hygiene

(e.g. food poisoning).
- Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this at its sole discretion and without advance notice.

📌 C&E Coordinator (Gurugram)
🏢 HILTON
📍 Gurugram