Role: Business Development Officer- Defence

Designation: Associate

Department/Function: Sales

Career Level: 8

Direct Reporting: Cluster Business Manager

Indirect Reporting: 0

# of Direct Reportees: Nil

# of indirect Reportees: 0

Highest Education: Graduation/ 10+2

Experience: 1-4 yrs

1. Job Objective

Work closely & jointly with Defense service employees and business partners to ensure CHOICe achieves its business aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objective setting sheets. Support channel partner in delivering higher levels of productivity and facilitate the process of Submission –to- Issuance within mutually agreed timelines. Protect Customer & CHOICe interests by ensuring processes /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partner expectations & improve the quality of Relationship Management to build a mutually benefiting model. Key responsibilities of the job holder are: Business Development | Execution – Implementation of Sales & Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balance Customer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOP coupled with Highest Persistency.
1. Key Responsibility Areas

#

Key Result Areas

Activities

1

Impact on the Business / Function

- To achieve BDO wise targets.(Current & Customer Retention)
- To achieve desired Agent/ partner Activation targets.
- To create a healthy Product Mix with traditional >50%
- To create a healthy pool of lead generators across defense territory

2

Customers / Stakeholders

- Provide support to agents and lead generators at the ground level. Make joint Field calls and motivate them to achieve targets.
- Provide support and training for timely Submission, Pendency, and Issuance management.




- Conceptualize and implement local business development initiatives for lead generation and focused sales.
- Provide key inputs on business health to agent partners and agree on tactical initiatives to increase lead generators & their contribution.

3

Leadership & Teamwork

- Liaise with colleagues across the country to imbibe best practices

4

Operational Effectiveness & Control

- Manage Persistency at 85%
- Ensure timely submission of applications at HUB locations
- Manage FTRs within 2% and thereby reduce Issuance TATs

1. Key Performance Indicators

Financial

- Achieve new business premium as per AOP targets rolled out by Sales and defined SFM
- Achieve Traditional Product Mix target
- Achieve Customer Retention targets for the portfolio.
- Achieve targets as prescribed for individual BDO/ self target
- Ensure timely PIR reporting and NIL PIR pending

Customer

- Ensure Customer Complaints <=1% of book
- Achieve defined metrics as per Sales Force Management process/guidelines

Process

- Ensure FTR at defined percentage.
- Ensure Customer Retention at defined percentage

1. Major Challenges

- Drive consistent business across assigned territory both New & Customer Retention premium.
- Manage multiple agent /lead generators relationships with maturity and without neglecting any particular area.

1. Role Context

The job-holder will need to engage with agent and business partners and other key stakeholders to drive Insurance sales through a combination of Coaching, Training, Field Sales support, and Business Development activities.
1. Management & Leadership of Regulatory, Compliance & Operational Risk

Report any operational risk or operational risk loss to the line manager and the Risk & Control team immediately if the jobholder becomes aware of emerging or inadequately controlled operational risk or identify an operational risk loss in accordance with Company’s Risk policy.

📌 Business Development officer (Andhra Pradesh)
🏢 Skywings Advisors
📍 Andhra Pradesh