Senior Account Manager – eProduct Renewals

Are you a strategic renewals skilled who excels at navigating complex negotiations and building trusted executive relationships?

Do you enjoy turning customer value into long-term partnerships while influencing commercial strategy and mentoring others?

About Our Team

Elsevier Health serves nurses, physicians, pharmacists, allied health professionals, and health system executives, embedding evidence-based content into the care process to improve patient outcomes. Our solutions span clinical decision support, drug information, patient engagement, health professions education and certification, and analytics. The eSales & Renewals team owns the commercial health of the installed base across a territory that mixes direct institutional accounts, government and public-sector consortia, and a distributor network.

About The Role

This role owns the most commercially complex and highest-value accounts in the region. Where an Account Manager runs a defined renewal book,



a Senior Account Manager carries the accounts where the outcome is not predictable: multi-site consortia, public tenders, competitive displacement attempts, contract restructurings, and accounts where the economic buyer has changed and the relationship has to be rebuilt from scratch.

You will negotiate independently up to defined commercial thresholds, own the escalation strategy on at-risk revenue rather than handing it upward, and shape how the wider team approaches renewals through playbook contribution and deal coaching. You are the commercial lead; the Customer Success Manager owns adoption and value realization, and you convert that evidence into price and term.

This is a senior individual contributor role with peer-leadership expectations. It does not carry direct reports.

Territory: West India

Reports to: Head of eSales, South Asia & Southeast Asia

Travel: Up to 50%, including intra-region and occasional global travel

Responsibilities

Own stra

📌 Senior Account Manager (Mumbai)
🏢 Elsevier
📍 Mumbai