Hello

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and demonstrate our powerful ecosystem of leading external and internal partners and our network of key delivery centers. We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with.

You’ll Make a Difference By

Handle employee queries via calls (voice support) and cases related to HR services.
Resolve first-level HR queries at first contact wherever possible (“done in one” resolution).




Create and update cases for all interactions, including those resolved during calls, for tracking and audit purposes.
Identify queries requiring Tier1 / SME support and route them accurately via case management tool.
Capture complete and transparent case details, including employee contact information and preferred callback time.
Support smooth handover to HR Admin, Payroll, T&E;, or other expert teams as per defined routing model.
Handle HR service requests and cases through designated HR service platforms within agreed.

Your Success Is Grounded In

1years–3 years of experience in AskHR / HR Helpdesk / Employee Support / Contact Center roles
Experience supporting UK or international employees is an advantage
Prior exposure to voice-based HR support preferred
If resources have good ARABIC knowledge that will be an advantage.
Strong understanding of HR service delivery and employee support models
Ability to quickly in

📌 Sr. Process Associate – Hire to Retire (India)
🏢 Siemens
📍 India