Associate Consultant The primary role of the Tech Support Engineer is to provide application and operational support for the internal OneOps platform ( Angular as FrontEnd and SharePoint as backend ), ensuring a seamless user experience across delivery teams. This role involves managing and resolving user support requests in a timely manner, maintaining platform reliability, and supporting day-to-day operations. The engineer will handle content updates across the platform, support data refresh activities, and collaborate with product and engineering teams to address issues and implement fixes.

The role also includes monitoring system performance, adhering to governance standards, and contributing to continuous improvement of support processes to ensure a stable and scalable platform experience.

Principal Responsibilities User Support Execution

Manage and resolve user support requests by providing timely, accurate, and effective solutions to issues raised across the platform.

Issue Troubleshooting

Diagnose, troubleshoot, and resolve application, data, and platform-related issues to ensure minimal disruption to users.

Platform Content Management

Perform updates to platform content, configurations, and data elements to ensure accuracy and alignment with business requirements. Roles &

responsibilities Data Support & Validation Support data refresh activities, validate data accuracy, and identify discrepancies to maintain data integrity across modules.

System Monitoring

Monitor platform performance, availability, and key indicators to proactively identify and address potential issues.

Engineering Coordination

Collaborate with development and engineering teams to escalate, track, and resolve complex technical issues.

Incident

Tracking & Documentation Maintain accurate records of incidents, service requests, and resolutions using defined tracking tools and processes. SLA & Governance Compliance Ensure all support activities adhere to defined SLAs, governance standards, and operational procedures.





Process Improvement Contribution

Identify recurring issues and contribute to improvements in support processes, knowledge articles, and operational workflows.

Operations Support Execution

Support day-to-day platform operations, including monitoring workflows, assisting with operational activities, and ensuring smooth system functioning aligned with business processes.

Educational qualifications: Bachelor’s degree in computer science, IT, or related field. Work experience 5 – 8 Years relevant work experience Strong application support and incident management skills within enterprise platforms Ability to manage and resolve support tickets, including performing root cause analysis and driving issue resolution Strong capability in coordinating with technical teams to troubleshoot and resolve complex issues Ability to perform content updates and manage platform configurations to support business needs Strong skills in data validation, data refresh management, and ensuring data accuracy and consistency Proficiency in using ticketing tools such as ServiceNow, JIRA, or similar systems Basic technical understanding of web applications, APIs, and system integrations Strong troubleshooting and problem-resolution skills for timely and effective issue handling Ability to operate effectively in Agile environments, supporting standardized processes and ways of working Skills The ideal candidate will demonstrate solid problem-solving and analytical skills, with the ability to troubleshoot issues and provide timely resolutions in a fast-paced environment. They should possess attention to detail and a commitment to maintaining platform stability and data accuracy.

Effective communication and collaboration skills are essential, along with the ability to work independently, manage multiple priorities, and support cross-functional teams.

Experience working within enterprise environments and supporting distributed user groups is highly valued. Knowledge in Angular and SharePoint will be preferable.

Experience Level Mid Level

📌 Associate Consultant - Technical Support Engineer (Bengaluru)
🏢 KPMG India Services
📍 Bengaluru