Role Summary:

Quality Assistant Manager with hands on experience in F&A; Process for Quality Assurance or operation function, managing 10 to 15 QA Team members.

Job responsibilities:

- Lead QA deployment in all processes and business units as per requirement.
- Lead a team of QA’s/Sr. QA’s and monitor key metrics and SLA’s
- Provide coaching and mentoring to the QA team on an ongoing basis.
- Manage QA team performance on parameters such as Quality and Efficiency
- Drive continuous improvement within the QA function, analyze and report Daily, Monthly, Quarterly and Annual
- Assist Operations and Managers in developing corrective and preventive actions plan
- Liaise QA Manager to define QA processes and transactional quality standards as per policy
- Develop thorough understanding of the business
- Take part in trainings for Six Sigma, Kaizen/Lean and other quality concepts to develop self and improve coaching abilities
- Participate in org level process improvement projects.

📌 Assistant Manager Quality (Karnataka)
🏢 Skywings Advisors
📍 Karnataka