Assistant Manager – Housekeeping

Location: Gurugram

Department: Facility / Housekeeping

Reporting To: Facility Manager

About The Quorum The Quorum is a lifestyle hospitality brand designed for today's professionals, entrepreneurs, creators, and leaders. Across Gurugram, Mumbai, and Hyderabad, The Quorum brings together work, dining, wellness, culture, learning, and meaningful connections through thoughtfully curated spaces, experiences, and programming.

Position Overview The Assistant Manager – Housekeeping is responsible for maintaining consistently high standards of cleanliness, hygiene, upkeep, and presentation across the club.

The role oversees the day-to-day deployment and performance of outsourced housekeeping manpower and works closely with the Facility Manager and other operational departments to ensure all member-facing and back-of-house areas are maintained to the standards expected of a premium hospitality environment.

This is a hands-on operational role requiring strong floor presence, attention to detail, effective manpower management, and the ability to respond quickly to changing operational requirements.

Key Responsibilities

Housekeeping Operations

- Oversee day-to-day housekeeping operations across the entire club, including member-facing areas, washrooms, restaurants and common areas, offices, back-of-house areas, and other operational spaces.
- Conduct regular rounds and inspections to ensure cleanliness, hygiene, presentation, and upkeep standards are consistently maintained.
- Ensure washrooms and other high-traffic areas are inspected and serviced at appropriate intervals throughout operating hours.
- Identify housekeeping deficiencies and ensure immediate corrective action.
- Plan and supervise periodic deep cleaning and special cleaning requirements.
- Ensure cleaning schedules, checklists, and inspection records are maintained accurately.
- Maintain strong floor presence during peak operating periods and high-footfall events.

Outsourced Manpower & Vendor Management

- Manage the day-to-day deployment and supervision of outsourced housekeeping manpower.
- Prepare and monitor manpower deployment based on club operations, occupancy, events, peak periods, and business requirements.
- Monitor attendance, punctuality, grooming, discipline, productivity, and performance of outsourced housekeeping personnel.
- Ensure adequate manpower is available across shifts and coordinate replacements in case of absenteeism or operational requirements.




- Monitor the housekeeping vendor's adherence to agreed service levels, manpower commitments, and operating standards.
- Regularly review vendor performance and escalate service gaps to the Facility Manager.
- Verify attendance, manpower deployment, and other relevant records required for vendor billing.
- Coordinate with the vendor for training, replacement, counselling, or corrective action where performance standards are not met.

Member-Facing Standards

- Ensure all member-facing areas are maintained to a consistently high standard throughout operating hours.
- Pay particular attention to cleanliness, presentation, odour control, detailing, and overall appearance of washrooms and high-footfall areas.
- Ensure housekeeping personnel maintain appropriate grooming, hygiene, behaviour, and service etiquette while working in member areas.
- Respond promptly and professionally to housekeeping-related member feedback or operational concerns.
- Anticipate cleaning requirements rather than relying only on reactive servicing.

Events & Operational Turnarounds

- Coordinate housekeeping requirements for events, private hires, programming, and other club activities.
- Plan manpower and cleaning requirements before, during, and after events.
- Ensure quick and effective turnaround of spaces between events and regular club operations.
- Coordinate closely with Events & Programming, Private Hire, F&B;, and other relevant teams on setup and turnaround requirements.

Cross-Functional Coordination

- Work closely with Facility, Engineering, F&B;, Events & Programming, Security, and other operational teams to maintain overall club standards.
- Identify maintenance defects, damages, leakages, lighting issues, plumbing concerns, or other facility-related observations during housekeeping rounds and report them promptly to the appropriate team.
- Follow up on reported snags that affect cleanliness, presentation, or member experience.
- Support the Facility Manager in ensuring the club is operationally ready for daily opening and throughout operating hours.

Hygiene, Safety & Compliance





- Ensure housekeeping personnel follow prescribed cleaning methods, hygiene standards, safety procedures, and appropriate use of cleaning chemicals and equipment.
- Ensure appropriate signage and safety precautions are used during cleaning activities, particularly in member-facing areas.
- Ensure housekeeping operations comply with applicable safety, hygiene, and organisational requirements.
- Immediately escalate any safety hazards, hygiene concerns, pest-related observations, or other operational risks.
- Support internal inspections and operational audits relating to housekeeping and facility standards.

Team Supervision & Training

- Conduct daily briefings with housekeeping supervisors and team members regarding deployment, priorities, events, and special requirements.
- Ensure outsourced housekeeping personnel are adequately trained on club standards, cleaning procedures, grooming, member interaction, and workplace conduct.
- Coach and guide supervisors and team members on identified performance gaps.
- Build accountability within the housekeeping team for assigned areas and standards.

Candidate Profile

- Experience: 4–6 years of experience in Housekeeping, preferably within luxury hotels, premium hospitality, clubs, or similar high-service environments.
- Prior experience supervising housekeeping operations and managing outsourced manpower is preferred.
- Education: Diploma or degree in Hotel Management or Hospitality Management preferred, but not mandatory.
- Strong understanding of housekeeping operations, cleaning standards, hygiene practices, manpower deployment, and vendor management.
- Strong attention to detail with the ability to identify and address gaps in cleanliness and presentation.
- Good interpersonal and communication skills with the ability to coordinate effectively with vendors and internal operational teams.
- Comfortable working in a fast-paced, member-facing hospitality setting.
- Ability to manage multiple operational priorities and respond quickly to changing requirements.
- Basic working knowledge of MS Office and operational reporting.

Operational Requirements

- This is a shift-based operational role.
- The incumbent must be comfortable working weekends, public holidays, evenings, and varying shifts based on business requirements.
- Regular floor presence and active supervision of housekeeping operations are essential to the role.
- The role may require opening or closing responsibilities depending on the operational roster.

📌 Assistant Housekeeping Manager (Gurugram)
🏢 Q COLLECTIVE
📍 Gurugram