Role Summary

The Incident Coordinator supports incident and defect management through execution, tracking, and documentation. This role ensures accurate defect tracking, clean backlog management, and consistent follow-through on action items. The Incident Coordinator plays a critical role in enabling effective cross-functional coordination by maintaining visibility into defect progress and supporting structured standup execution across assigned products. This role is based in India and works in close partnership with US-based Incident Managers to ensure consistent execution, tracking, and cross-regional coordination.

Location & Working Model

India-based role supporting global incident and defect management operations
Works closely with US-based Incident Managers to ensure continuous tracking and follow-through
Provides execution support across time zones to maintain momentum on both incidents and defect management

Core Responsibilities: Incident Support

Support Incident Managers during Pre-MI and Major Incidents
Track timelines, actions, owners, and decisions in real time




Maintain accurate and complete incident documentation
Assist with stakeholder communications and follow-ups
Ensure all incident records are explicit, organized, and up to date

Core Responsibilities: Defect & Backlog Execution

Standup Support

Support weekly cross-functional defect standups
Capture detailed notes, action items, and ownership
Track progress of action items between meetings
Ensure updates are reflected accurately in tracking systems

Defect Tracking & Coordination

Maintain accurate tracking of defects for assigned product(s)
Ensure each defect has up-to-date:
Status
Ownership
Notes / updates
Follow up with Engineering and Support on open items
Ensure defects progress through the lifecycle without unnecessary delays
Backlog Hygiene

Identify and flag duplicate defects
Ensure defects meet documentation standards
Maintain consistency across Jira fields and data
Support correct class

📌 Incident Coordinator (Bengaluru)
🏢 Outcomes®
📍 Bengaluru