Job Purpose

Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers, investigation and any other ad-hoc activities keeping in line with the organization’s goal gaining leadership in affordable finance space though prudent risk control methods

Enabling Skill Sets &

- Qualifications

Excellent understanding of current market practices in Fraud Detection, Investigation, Analytics, etc.

3+ years of progressively responsible experience in managing the Fraud detections process with NBFCs/HFC’s in the mortgage business

KRA's

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

General Overview of RCU process (Pre-Sanction Sampling, Fraud savings, Fraud Hit rate in Location

- Notional Savings in the assign location for all cases reported in fraud.

Monthly

Hit.

Vendor/Agency Management assign Location.
- Process TAT
- Cost
- MIS Management &
- Portfolio Management
- Performance demonstrates in monitoring /Managing RCU vendors, error free reporting, Sampler/Verifiers, trainings, Escalation Management, Overall reporting TAT Management, Timey FCU MIS and Billing Submission, Fraud Alert Circulation, Fraud trend Sharing, Data Mining.

Digital Initiatives.
- Hunter:
- Use, Monitoring &
- Saving




- Internal Dedupe search & inhouse checks
- Closer TAT & catch vs match % of hunter cases, hit rate in desktop/online/market resources searches and inhouse checks.
- Investigation&
- Deterrent setting.
- Cross checks of internal reports FI, Technical, Valuation and CAM
- A.

Conducting

Customer, Channel/Vendor &

- Internal meeting to investigate reported fraud cases and ascertain fraud perpetuation Point of resulting in all cases.
- B. Feedback sharing for making process’s intact and deterrent setting.
- Timely submission of fraud tracker data.
- Participation in adhoc investigation with satisfactory closer result.
- E. To check for any process/Policy compromise at sourcing end.
- Review of Collection data proactively and identification of Gaps

Training
- A. Sampler/Business/U/w trainings.
- B. Vendor FCU training for sustained/Improved quality and delivery.

Additional Activities/Initiative
- A. Initiative undertaken for capability building of samplers/Vendors.
- B. Global directed behaviour face to face interaction, which are effective in conducting/Setup fraud identification.
- Conducting assets verification and feedback
- Current trigger identifications.

📌 Area FCU Manager (Agra) (Punjab)
🏢 ABC - Aditya Birla Housing Finance
📍 Punjab