Posted Date: 03 Sep 2026

Function/Business Area: Customer Service

Location: Kochi

Job Responsibilities

1. Ensure availability of partners and secondary agents in geography.
2. Manage and take reporting from mapped Jio Digital Repair Specialist.
3. Co-ordinate with business teams for Air Fiber business.
4. Visit General Trade partners.
5. Conduct sample audits for installations.
6. Happy calling to customers for feedback.
7. Ensure quality of partners and partners onboarding.
8. Ensure timely attending surveillance tickets.
9. Ensuring timely closure of surveillance tickets.
10. Impart training to secondary agents for Ready for Role.
11. Hand-hold Fiber engineers.
12. Monitor engineer`s productivity.

Education Requirement Graduation (Science stream preferred)

Experience Requirement 3 to 5 Years

Skills & Competencies

1. Relationship management.
2. Delegation Skills.
3. Team Management.
4. Problem solving skills.

Please update your profile and upload resume to apply.

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Location Map: Kochi

📌 Area DASS Assistant Service Incharge ( 86975210 ) (India)
🏢 Reliance Jio Infocomm
📍 India