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About The Role

We are looking for an experienced Program Manager to lead end-to-end Software Upgrade Subscription (SWUS) upgrade programs for strategic customers. The role will be accountable for converting upgrade commitments into safe, predictable, and commercially sound delivery outcomes across planning, technical readiness, execution, testing, customer acceptance, and handover.

The successful candidate will work across customer, product, engineering, service delivery, operations, commercial, and partner teams. They will create clarity in complex, multi-dependency environments and ensure that upgrade programs are delivered with robust governance, transparent communication, disciplined change control, and a relentless focus on customer value.

Key Responsibilities

Program ownership and delivery

Own the integrated program plan from initiation through final acceptance and closure.
Translate SWUS commitments, customer priorities, product roadmaps, and maintenance lifecycle needs into a clear upgrade roadmap and executable delivery plan.




Establish delivery milestones, critical paths, dependencies, resource plans, governance forums, and decision points.
Coordinate multiple upgrade workstreams across cloud infrastructure, core network functions, virtualized network functions, platform components, and associated operational activities, as applicable to the customer scope.
Drive readiness reviews, pre-checks, implementation planning, maintenance-window coordination, testing, ATP, traffic migration, handover, and closure activities.
Ensure that delivery teams follow approved methods of procedure, quality gates, security requirements, and operational acceptance criteria.

Customer and stakeholder leadership

Act as the primary program interface for customer stakeholders, account teams, service delivery managers, technical leads, and internal executives.
Establish a predictable communication rhythm through kickoff meetings, weekly status reviews, steering c

📌 Program Manager SWUS upgrades (Gurugram)
🏢 Ericsson
📍 Gurugram