Job Description
Job Title - Analyst – Identity Verification & Investigation Operations
Location - Noida
Shift - Non-standard - US and UK
Function - Human Resources Operations / Background Verification (BGV) / Employee Screening/ O2O
Role Purpose - To manage end-to-end identity verification operations by coordinating candidate-facing activities, verification workflows, investigation processes, vendor interactions, exception management, and audit compliance. The role serves as a critical link between candidates, verification vendors, HR teams, and internal stakeholders to ensure timely, accurate, and compliant identity verification outcomes
Key Responsibilities -
Frontline Operations (Candidate Verification Support)
Verification Initiation
Generate biometric identity verification requests for candidates
Capture and validate candidate demographic information including name, email address, mobile number, employee ID, and role details
Ensure data accuracy prior to initiating verification workflows
Candidate Communication
Send biometric verification links through approved communication channels
Provide support and guidance to candidates regarding verification completion requirements
Address candidate queries related to verification processes
Verification Tracking & Monitoring
Monitor verification link delivery status and completion rates.
Track pending, incomplete, and expired verification requests.
Follow up with candidates to ensure timely completion.
Link & Workflow Management
Manage expired, failed, or unused verification links.
Regenerate and resend verification requests when necessary.
Maintain candidate verification records and status updates.
Stakeholder Coordination
Coordinate with HR, recruiters, onboarding teams, and candidates.
Escalate unresolved issues impacting onboarding timelines.
Provide periodic status reports on verification progress.
Investigation Operations (Verification & Adjudication)
Verification Review
Review verification results received from
📌 Human Resources Analyst (Noida)
🏢 HCLTech
📍 Noida