Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP SuccessFactors People Analytics

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide timely updates to stakeholders regarding issue status and resolution progress.

Qualified & Technical Skills:
- Must To Have Skills: Proficiency in SAP SuccessFactors People Analytics.
- Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
- Experience with monitoring and maintaining enterprise-level business applications.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Familiarity with data analysis and reporting within human capital management systems.
- Capability to work effectively both independently and as part of a collaborative team.

Additional Information
- The candidate should have minimum 3 years of experience in SAP SuccessFactors People Analytics.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru