The Production Support Manager (Offshore) is responsible for providing unified leadership and operational governance across UDDS digital platforms, including myCigna, Cigna for HCP, Employers, Brokers, SI, and Interops. This role owns end-to-end production support delivery for Tier 1 and Tier 2 applications, ensuring stability, resilience, and continuous improvement across a highly interdependent digital ecosystem. As the single accountable offshore leader, this role drives standardization, ownership, and faster decision-making, coordinates Hyderabad-based FTEs and contractors, leads high-severity incident management, and advances AI- and automation-led L2 operations to reduce manual effort and improve operational efficiency at scale.

About Evernorth Health Services Evernorth Health

Services, a division of The Cigna Group, creates pharmacy,



care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Doing something meaningful starts with a easy decision, a commitment to changing lives.

At The Cigna

Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

📌 Application Development Senior Manager - HIH - Evernorth (Hyderabad)
🏢 HIH Cigna Health Solutions India Private Limited – HIH
📍 Hyderabad